Terms and Conditions

Last updated: 3 August 2026

1. About These Terms

These Terms and Conditions apply when you access the Caldrune website, create an account, contact us, place an order or purchase products or services from us.

Please read these Terms carefully before placing an order.

These Terms should be read alongside our:

• Privacy Policy

• Returns and Refund Policy

• Shipping Policy

• Cookie Policy

• Product warranty information

• Any product-specific terms shown before purchase

Nothing in these Terms affects your statutory rights under UK consumer law.

2. About Caldrune

Caldrune is a UK retailer of infrared saunas, cold therapy products, recovery equipment, wellness accessories and related products or services.

Trading name: Caldrune
Legal business name: Caldrune
Registered or business address: New Street, Milnsbridge, Huddersfield, HD3 4LN
Company number: 
VAT number: 
Email: team@caldrune.com
Telephone: 

When these Terms use “Caldrune”, “we”, “us” or “our”, they refer to the legal business identified above.

When these Terms use “you” or “customer”, they refer to the person accessing our website or purchasing from us.

3. Consumer Purchases

These Terms are primarily intended for customers purchasing products for personal or household use.

A consumer is someone acting mainly outside their trade, business, craft or profession.

If you are purchasing on behalf of a business, gym, hotel, spa, clinic, property developer or other commercial organisation, additional commercial terms may apply. We will bring any additional terms to your attention before your order is accepted.

4. Eligibility and Customer Accounts

You must be at least 18 years old to place an order through our website.

You are responsible for ensuring that the information you provide is accurate, complete and current.

If you create an account, you are responsible for:

• Keeping your password and login details secure

• Restricting access to your account

• Informing us promptly of suspected unauthorised use

• Ensuring that your contact and delivery details remain accurate

We may suspend an account where we reasonably believe that fraud, misuse or a security breach has occurred.

5. Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions, specifications and prices are accurate.

However:

• Colours and finishes may appear differently depending on your screen and lighting

• Natural wood may have variations in colour, grain and texture

• Minor manufacturing changes may occur between production batches

• Measurements may be subject to reasonable manufacturing tolerances

• Lifestyle images may contain decorative items that are not included

• Product features may vary between models and variants

The product description and order confirmation will identify what is included with your purchase.

You should review all dimensions, electrical requirements, access requirements and installation information before placing your order.

Please contact team@caldrune.com before ordering if you need clarification about a product’s suitability, dimensions or technical requirements.

6. Infrared Sauna Requirements

Infrared saunas are substantial electrical products that require a suitable installation location.

Before ordering, you are responsible for checking:

• The external product dimensions

• Internal room dimensions

• Ceiling height

• Doorway, corridor, stairway and lift access

• Floor strength and condition

• Electrical supply requirements

• Plug, socket and circuit requirements

• Ventilation requirements

• Required clearances around the product

• Whether landlord, freeholder or planning permission is required

• Whether professional electrical or installation work is needed

Product dimensions and technical requirements will be displayed on the relevant product page or supplied to you before purchase.

You should not assume that a sauna will fit solely because the stated room dimensions are larger than the product dimensions. Sufficient space may also be needed for delivery, assembly, ventilation, door opening and servicing.

Where electrical work is required, it must be completed by an appropriately qualified professional in accordance with applicable regulations and the manufacturer’s instructions.

7. Placing an Order

When you place an order, you are offering to purchase the products or services shown in your basket.

The checkout process allows you to review and correct your order before submitting it.

After placing an order, you should receive an automatic acknowledgement. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding contract is formed when we:

• Send you an order acceptance or dispatch confirmation; or

• Begin providing an agreed service,

whichever occurs first.

We may contact you before accepting an order to confirm:

• Product specifications

• Delivery access

• Installation requirements

• Address information

• Payment information

• Variant or finish selections

• Any other information reasonably required to fulfil the order

8. When We May Refuse or Cancel an Order

We may refuse or cancel an order where there is a legitimate reason, including where:

• The product is unavailable

• A supplier has discontinued the product

• The displayed price or description contains an obvious error

• We cannot deliver to your address

• Required delivery or installation conditions cannot be met

• Payment has not been authorised

• Fraud or unauthorised payment is suspected

• You do not meet an applicable eligibility requirement

• The order appears to be for unauthorised resale

• Accepting the order would breach a legal or regulatory obligation

We will notify you as soon as reasonably possible.

If payment has already been taken for an order we cannot fulfil, we will refund the amount paid using the original payment method.

We will not cancel an accepted order without a legitimate reason.

9. Prices and Payment

Prices are shown in pounds sterling unless stated otherwise.

Prices shown to UK consumers include VAT where applicable.

Delivery, installation and other optional charges will be displayed before you confirm your order.

You must provide accurate and authorised payment information.

Payment may be processed by Shopify Payments or another third-party payment provider. The payment provider may carry out fraud-prevention, identity or security checks.

We may not begin processing your order until payment has been authorised.

10. Pricing Errors

We take reasonable care to ensure that prices are correct.

If an obvious pricing error is discovered before your order is accepted, we may contact you and give you the option to:

• Continue with the order at the correct price; or

• Cancel the order and receive a full refund.

We will not charge a higher price without obtaining your agreement.

Where an error is not obvious and the order has already been accepted, your rights will depend on the circumstances and applicable law.

11. Finance and Instalment Payments

We may make payment plans, instalment services or finance options available through independent providers.

Any finance or credit agreement is made directly between you and the relevant provider and will be subject to that provider’s terms, eligibility checks and privacy policy.

The provider is responsible for deciding whether to approve your application.

Cancelling a product order does not always automatically cancel a separate finance agreement. You should notify both Caldrune and the finance provider where applicable.

Nothing in these Terms makes Caldrune a lender unless expressly stated otherwise.

12. Suppliers and Order Fulfilment

Some products may be stored, prepared or dispatched by a manufacturer, distributor, fulfilment partner or specialist warehouse.

Regardless of who physically dispatches the product, your purchase contract remains with Caldrune unless we clearly tell you otherwise before purchase.

We remain responsible for handling:

• Order enquiries

• Delivery issues

• Products that arrive damaged

• Incorrect products

• Faulty products

• Returns and refunds

• Applicable consumer rights

You should contact Caldrune rather than sending products directly to a supplier unless we have specifically authorised you to do so.

13. Delivery Areas

Available delivery areas will be displayed during checkout or stated on the relevant product page.

Some remote locations, islands, restricted-access properties and addresses outside mainland Great Britain may:

• Attract an additional delivery charge

• Require a longer delivery period

• Require a separate delivery quotation

• Be unavailable for certain products

We will tell you about any additional charge before accepting your order.

We will not add an undisclosed mandatory delivery charge after your order has been accepted.

14. Delivery Times

Delivery estimates are provided on product pages, during checkout or in your order confirmation.

Delivery dates are estimates unless we expressly agree that a particular date is guaranteed or essential.

Large infrared saunas may require:

• Production or preparation time

• Palletised freight

• Specialist handling

• Delivery appointments

• Additional delivery access checks

We will keep you reasonably informed about significant changes to the expected delivery period.

Unless a different period has been agreed with you, we will deliver your order without undue delay and normally within 30 days of the contract being formed.

If delivery is significantly delayed, your rights may include setting an additional reasonable delivery period or ending the contract in accordance with UK consumer law.

15. Delivery Appointments

Specialist delivery providers may contact you by telephone, email or text message to arrange delivery.

You are responsible for:

• Providing accurate contact details

• Responding to reasonable appointment requests

• Ensuring an adult is available to receive the delivery

• Providing accurate access information

• Obtaining any required parking or access permission

You should not arrange installers, tradespeople, time away from work or disposal of an existing product until your order has arrived and been checked, unless we have provided a guaranteed arrangement in writing.

16. Delivery Access

Before delivery, you must tell us about relevant access restrictions, including:

• Narrow roads

• Weight or height restrictions

• Parking restrictions

• Stairs or steps

• Small doorways

• Restricted entrances

• Gravel or uneven paths

• Lifts with size or weight limits

• Long carrying distances

• Restricted delivery times

Standard delivery may be limited to the kerbside, driveway, ground-floor entrance or another accessible delivery point, depending on the service selected.

The exact delivery service will be explained on the product page, at checkout or before your order is accepted.

A standard delivery service does not include assembly, installation, positioning inside your property or packaging removal unless expressly stated.

17. Failed Delivery

Additional reasonable charges may apply where a delivery cannot be completed because:

• Nobody is available at an agreed appointment

• The delivery information supplied was incorrect

• Access restrictions were not disclosed

• The property cannot be safely accessed

• You refuse delivery without a lawful reason

Any charge will reflect the reasonable costs actually incurred in rearranging, storing or returning the product.

We will not charge you for a failed delivery caused by us or our appointed delivery provider.

18. Receiving and Inspecting Your Order

You should inspect the external packaging and visible condition of the product when it arrives.

Where visible damage is present, you should:

• Photograph the damage

• Record the damage with the driver where possible

• Retain the packaging

• Contact us promptly

Where practical, please report visible transit damage within 48 hours. This allows us to investigate promptly with the delivery provider.

Failure to report damage within 48 hours does not remove your statutory rights.

Do not assemble, install, connect or use a product that appears damaged unless we have advised you that it is safe to do so.

19. Risk and Ownership

The product remains at our risk until it comes into the physical possession of:

• You; or

• A person identified by you to receive it.

An exception may apply where you independently arrange a carrier that was not offered or nominated by us.

Ownership of a product passes to you once we have received full payment for it.

20. Installation and Assembly

Some infrared saunas are designed for customer assembly, while others may require specialist installation.

The product page or quotation will explain whether installation is:

• Included

• Available as an optional service

• Not provided by Caldrune

• Required to be completed by a qualified third party

Where installation is included in your contract with us, it will be carried out with reasonable care and skill.

Where you independently appoint an installer, electrician or contractor who was not provided or subcontracted by us, your agreement with that person is separate from your agreement with Caldrune.

We are not responsible for work performed by a contractor independently selected and engaged by you.

21. Your Installation Responsibilities

Before an installation appointment, you must ensure that:

• The installation area is clear and accessible

• Floors, walls and surrounding areas are suitable

• Required electrical work has been completed

• Required permissions have been obtained

• Accurate dimensions and access details have been supplied

• Children and pets are kept away from the working area

• Any agreed preparation work has been completed

If installation cannot proceed because these requirements have not been met, we may charge reasonable costs actually incurred for the failed appointment and any necessary return visit.

We will explain the issue and any proposed charge before arranging another appointment.

22. Changes During Installation

An installer may identify unexpected conditions that could not reasonably have been discovered in advance.

Examples may include:

• An unsuitable electrical supply

• Unsafe wiring

• Inadequate floor support

• Undisclosed access restrictions

• Structural obstacles

• Insufficient ventilation or clearance

The installer may pause or refuse work where continuing would be unsafe or unlawful.

We will discuss reasonable next steps with you. Additional work or charges will not be added without your agreement.

23. Cancellation and Returns

Your cancellation and return rights are explained in our Returns and Refund Policy.

For most online purchases, consumers have a statutory right to cancel within 14 days of receiving the product, subject to applicable exceptions.

Our voluntary returns policy may provide additional time beyond your statutory cancellation period.

Large infrared saunas and recovery products may require specialist collection. Where a product is not faulty, you may be responsible for the direct cost of returning it, provided this was disclosed before purchase.

Products made to your specifications or clearly personalised may be excluded from change-of-mind cancellation rights where permitted by law.

Selecting a standard colour, size, capacity or model from the options shown on our website does not necessarily make a product bespoke.

Your statutory rights still apply where a bespoke or personalised product is faulty, damaged, incorrectly supplied or not as described.

24. Starting an Installation Service During the Cancellation Period

Where you purchase a separate installation service, you may have a statutory cancellation period for that service.

If you expressly ask us to begin the installation service before that cancellation period has expired and subsequently cancel, you may be required to pay a proportionate amount for work already completed.

If the installation service has been fully performed following your express request and acknowledgement, your right to cancel that completed service may end.

These provisions do not affect your rights where an installation service was not provided with reasonable care and skill.

25. Faulty, Damaged or Incorrect Products

Products supplied by Caldrune must be:

• Of satisfactory quality

• Fit for their intended purpose

• As described

• Correctly installed where installation forms part of our contract

If a product is faulty, damaged, incorrectly supplied or not as described, contact:

team@caldrune.com

Please provide your order number and, where reasonably possible, photographs or videos showing the issue.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement parts

• Repair

• Replacement

• Price reduction

• Rejection and refund

We will bear reasonable return or collection costs where you are legally entitled to reject a faulty, damaged, incorrectly supplied or misdescribed product.

Nothing in a manufacturer’s warranty replaces or reduces your statutory rights against Caldrune.

26. Manufacturer Warranties

Some products include a manufacturer’s warranty.

Warranty length, coverage and exclusions may vary between products and will be stated on the product page, warranty document or manufacturer’s documentation.

A manufacturer’s warranty may require:

• Proof of purchase

• Product registration

• Compliance with installation instructions

• Appropriate maintenance

• Use of approved replacement parts

• Photographs, videos or diagnostic information

• Reasonable access for inspection or repair

A warranty may not cover damage caused by misuse, accidental damage, unauthorised modification or failure to follow maintenance instructions.

Any warranty exclusion will not affect rights you have under UK consumer law.

27. Replacement Parts and Repairs

Where appropriate, a fault may be resolved by supplying a replacement component or arranging a repair.

You must not carry out an electrical repair or internal modification unless:

• The work is authorised by us or the manufacturer; and

• It is safe and lawful for you to do so.

Electrical work should be completed by a suitably qualified professional where required.

Unauthorised repairs may affect a manufacturer’s warranty but will not automatically remove statutory rights unrelated to the unauthorised work.

28. Safe Use

You must read and follow all safety, assembly, installation, operating and maintenance instructions supplied with the product.

You must not:

• Use a visibly damaged product

• Bypass safety devices

• Use an unsuitable electrical supply

• Modify the product without authorisation

• Allow water to contact electrical components

• Exceed stated occupancy or weight limits

• Allow children to use the product unsupervised

• Use the product for a purpose it was not designed for

Stop using the product and disconnect it where safe to do so if you notice unusual smells, smoke, electrical arcing, excessive heat, damaged wiring or another apparent safety issue.

Contact us for assistance before using it again.

29. Health Information

Information on our website about infrared heat, recovery, relaxation or general wellbeing is provided for general informational purposes.

Our products are not intended to diagnose, treat, cure or prevent a disease unless a specific legally authorised claim is expressly stated.

Product information is not a substitute for medical advice.

You should seek advice from a suitably qualified healthcare professional before using an infrared sauna, cold plunge or other recovery product where you:

• Have a medical condition

• Take medication

• Are pregnant

• Have concerns about exposure to heat or cold

• Have been advised to restrict heat, cold or physical stress

You are responsible for using products in accordance with professional advice and the manufacturer’s instructions.

This section does not exclude responsibility for a defective or unsafe product supplied by us.

30. Maintenance

You are responsible for carrying out reasonable cleaning and maintenance in accordance with the manufacturer’s instructions.

This may include:

• Keeping the product clean and dry

• Maintaining suitable ventilation

• Inspecting cables and electrical components

• Avoiding unsuitable cleaning products

• Protecting timber and surfaces

• Replacing consumable components

• Following water-treatment requirements for cold therapy products

Failure to carry out reasonable maintenance may affect product performance and warranty coverage where the failure caused or contributed to the issue.

31. Promotions and Discount Codes

Promotions may be subject to additional terms displayed with the offer.

Unless stated otherwise:

• Promotions cannot be exchanged for cash

• Discount codes cannot be used retrospectively

• Only one code may be used per order

• Promotions may have start and expiry dates

• Certain products may be excluded

We will not withdraw or alter a promotion retrospectively after an eligible order has been accepted.

Any restrictions will be presented clearly before purchase.

32. Website Availability

We aim to keep our website available and accurate but cannot guarantee that access will always be uninterrupted.

We may temporarily restrict access for:

• Maintenance

• Security

• Updates

• Technical problems

• Matters outside our reasonable control

Temporary website unavailability does not affect contracts already formed or your existing consumer rights.

33. Acceptable Use

You must not use our website:

• For an unlawful or fraudulent purpose

• To introduce viruses or malicious software

• To attempt unauthorised access to systems or data

• To interfere with the website’s operation

• To impersonate another person

• To submit false or misleading information

• To infringe intellectual property or privacy rights

• To scrape or extract substantial website content without permission

We may restrict access where we reasonably believe these Terms have been breached.

34. Intellectual Property

Unless stated otherwise, the content of our website is owned by or licensed to Caldrune.

This includes:

• Branding

• Logos

• Text

• Product descriptions

• Graphics

• Photographs

• Videos

• Page layouts

• Website design

You may view and print reasonable extracts for personal, non-commercial use.

You must not reproduce, modify, distribute, sell or commercially exploit our content without prior written permission.

Third-party brand names and trademarks remain the property of their respective owners.

35. Reviews, Photographs and Other Content

You may be able to submit reviews, photographs, testimonials or other content.

Content you submit must:

• Reflect your genuine experience

• Be accurate to the best of your knowledge

• Not be unlawful or misleading

• Not infringe another person’s rights

• Not contain malicious software

• Not include another person’s personal information without permission

You retain ownership of your content.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it for the operation and promotion of Caldrune.

We may remove content where we reasonably believe it breaches these Terms or applicable law.

We will not alter a genuine review in a way that changes its meaning.

36. Third-Party Websites and Services

Our website may include links to third-party websites or services.

We are not responsible for the content, availability or privacy practices of websites we do not control.

A link does not necessarily mean that we endorse the third party.

Separate terms may apply when you use:

• Payment providers

• Finance providers

• Social media services

• Review platforms

• External installers

• Other third-party services

37. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology used to display products, operate checkout and manage parts of the ordering process.

Your purchase contract is with Caldrune, not Shopify.

Shopify is not the seller of products purchased from Caldrune and is not responsible for fulfilling your order.

Information about how Shopify processes personal information is provided in our Privacy Policy and Shopify’s own privacy information.

38. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event we could not reasonably control, such as:

• Severe weather

• Natural disasters

• Fire or flooding

• Transport disruption

• Industrial action

• Government restrictions

• War, civil unrest or terrorism

• Major utility or telecommunications failures

• Widespread supplier or port disruption

Where such an event affects your order, we will:

• Contact you as soon as reasonably possible

• Take reasonable steps to reduce the disruption

• Provide an updated delivery estimate where possible

• Explain your available options

If the delay becomes substantial, you may have the right to cancel the affected order and receive a refund for products or services not supplied.

39. Our Responsibility to You

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

Loss or damage is foreseeable where:

• It was obvious that it would happen; or

• Both you and we knew it might happen when the contract was formed.

We are not responsible for loss that:

• Was not foreseeable

• Was not caused by our breach

• Results from inaccurate information you provided

• Results from work performed by an independent contractor selected by you

• Results from misuse contrary to clear instructions

• Is a business loss arising from a consumer purchase

Nothing in these Terms excludes or limits responsibility where doing so would be unlawful.

This includes responsibility for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Faulty or misdescribed goods

• Services not performed with reasonable care and skill

• Any other liability that cannot legally be excluded or limited

40. Business Losses

Where you purchase as a consumer, we supply products for private and household use.

We are not responsible for commercial losses such as loss of revenue, business interruption or lost profits where you use a consumer product for a business purpose that was not agreed with us.

Separate commercial terms may apply to products expressly purchased for a gym, spa, hotel, clinic, rental property or other business setting.

41. Complaints

Contact us if you are dissatisfied with a product, delivery, installation or service.

Email: team@caldrune.com

Please provide:

• Your name

• Order number

• A description of the issue

• Any relevant photographs or evidence

• The resolution you are seeking

We will acknowledge and investigate complaints within a reasonable period.

Nothing in this section prevents you from seeking independent advice or exercising your legal rights.

42. Changes to These Terms

We may update these Terms to reflect changes to:

• Our business

• Our products or services

• Website functionality

• Applicable law

• Regulatory requirements

The Terms that apply to your purchase will normally be those in force when your order is accepted.

We will not retrospectively change the terms of an existing accepted order without your agreement, unless a change is required by law and does not unfairly reduce your rights.

The latest version will be published on our website with an updated revision date.

43. Transfer of Our Rights

We may transfer our rights and obligations under your contract to another organisation, for example as part of a business sale or restructuring.

We will ensure that any transfer does not reduce your rights under the contract.

You may only transfer your rights or obligations to another person with our written agreement, although we will not unreasonably withhold agreement.

44. Severability

If a court or relevant authority decides that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.

45. No Waiver

If we do not immediately enforce a provision of these Terms, this does not prevent us from enforcing it later.

46. Third-Party Rights

Unless expressly stated otherwise, no person other than you and Caldrune has the right to enforce these Terms.

47. Governing Law and Courts

These Terms and any contract between you and Caldrune are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section removes any mandatory legal protection available to you as a consumer.

48. Contact Information

Questions about these Terms should be sent to:

Caldrune
Legal business name: Caldrune
Business address: New Street, Milnsbridge, Huddersfield, HD3 4LN
Email: team@caldrune.com
Telephone: 
Company number: 
VAT number: